Privacy Policy

1. Introduction

RS RS Decora Walls Studio Private Limited Private Limited ("we", "us", "our") is committed to protecting the privacy of our clients and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit www.decorawallsstudio.online or use our services.

2. Information We Collect

We may collect the following types of personal information:

• Identity Data: Name, phone number, email address
• Location Data: City, state, PIN code, project address
• Service Data: Service type, property type, area, budget, timeline
• Communication Data: Messages and enquiries submitted via our contact form
• Technical Data: IP address, browser type, device type, pages visited (via analytics)

3. How We Use Your Information

We use your personal data to:

• Respond to your enquiries and provide the requested quotes
• Schedule and deliver our wall painting and wallpaper services
• Send service confirmations, reminders, and follow-up communications
• Improve our website, services, and customer experience
• Comply with legal obligations

We do not use your data for unsolicited marketing or sell it to third parties for advertising purposes.

4. WhatsApp & Phone Communication

By submitting our contact form and checking the consent box, you agree to be contacted via WhatsApp and/or phone for matters related to your service enquiry. You may opt out of WhatsApp communications at any time by messaging "STOP" or by contacting us directly.

5. Data Sharing

We do not sell, trade, or rent your personal data to third parties. We may share limited information with our operational service partners (e.g., local painting teams assigned to your project) solely for the purpose of delivering your service. These partners are bound by confidentiality obligations.

6. Cookies

Our website may use cookies to enhance your browsing experience, analyse traffic, and improve our services. You may disable cookies through your browser settings, though this may affect some website functionality. We use analytics cookies (e.g., Google Analytics) to understand how visitors use our site.

7. Data Security

We implement reasonable security measures to protect your personal data from unauthorised access, alteration, disclosure, or destruction. However, no internet transmission is 100% secure. We encourage you to contact us immediately if you suspect any misuse of your data.

8. Data Retention

We retain your personal data only as long as necessary to fulfil the purposes for which it was collected, or as required by law. Enquiry data is typically retained for up to 2 years for service records and quality assurance.

9. Your Rights

You have the right to: access the personal data we hold about you; request correction of inaccurate data; request deletion of your data (subject to legal requirements); and withdraw consent for communications. To exercise these rights, contact us at info@decorawallsstudio.online.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites and encourage you to review their respective privacy policies.

11. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with the revised date. Your continued use of our services after changes constitutes acceptance of the updated policy.

12. Contact Us

For any privacy-related concerns or requests, contact us at:
Email: info@decorawallsstudio.online
Phone: +91-8821478101
Address: 388, Pocket C-8, Bhagawan Mahavir Marg, Pocket 8, Sector 8C, Rohini, New Delhi – 110085